Refund policy
All sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, ordering the wrong item, or any other reason, except as described below.
Wrong size or colour received
If you received a different size or colour than what you ordered, we’ll make it right. To qualify:
- Contact us within 7 days of delivery at knitmaspj@gmail.com with your order number and a photo of the item and its tag/label.
- The item must be unworn, unwashed, and in its original condition and packaging with tags attached.
- Do not send the item back until we’ve approved your request and sent you return instructions. Items sent back without approval will not be accepted.
Once approved, we’ll cover the cost of return shipping and send you the correct size or colour at no charge. If the correct item is out of stock, we’ll issue a full refund to your original payment method.
Refunds
Approved refunds are processed within 5–10 business days after we receive and inspect the returned item. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
Damaged or defective items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
Questions
Reach us anytime at knitmaspj@gmail.com.
A couple of notes. I read “wrong size and color” as you shipping the wrong item; if you meant customers can exchange when they picked the wrong size/colour, tell me and I’ll rework it (that usually means the customer pays return shipping). I also added the damaged/defective section because “no refunds” policies generally can’t override a customer’s legal rights when goods arrive broken or not as described, and having it spelled out tends to cut down on chargebacks. I’m not a lawyer, so if you sell outside Canada or want certainty, it’s worth a quick check against consumer protection rules where your customers are.